Terms & Conditions

1. Introduction
Welcome to Birdstone Advisors Private Limited (‘Birdstone’, ‘we’, ‘us’, or ‘our’). Birdstone is a company registered in India with its registered address at A 7, Bhaskar Niwas, Yari Road, Versova, Andheri West, Mumbai 400061 India. These Terms and Conditions (‘Terms’) govern your access to and use of our websites, platforms, applications, products, services, and communications.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Services Overview
Birdstone provides risk mitigation and advisory services to organisations and communities worldwide.

3. User Accounts and Registration
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that contain inaccurate information, are used in violation of these Terms, or are inactive for an extended period.

4. Acceptable Use
You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

1. Use the Services in any way that violates any applicable local, national, or international law or regulation.
2. Attempt to gain unauthorised access to any part of the Services, other accounts, computer systems, or networks connected to the Services.
3. Transmit any malicious software, viruses, or harmful code through the Services.
4. Use the Services to send unsolicited or unauthorised communications, including spam or promotional materials.
5. Interfere with or disrupt the integrity or performance of the Services.
6. Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

5. Contacting/SMS/Text Messaging Terms
By providing your mobile phone number and consenting to be contacted by or receive SMS messages from Birdstone, or by being enrolled by your organisation's administrator, you agree to the following terms:

5.1 Programme Description
Birdstone makes announcements regarding its activities and opinions on its social media and on the website. Such information may be made available to you through messaging services.

5.2 Consent and Opt-In
By providing your mobile phone number through our platforms, being enrolled by your organisation's administrator, or by replying with an affirmative keyword to one of our messages, you expressly consent to receive SMS/text messages from Birdstone. Consent is not a condition of purchase of any goods or services. Your consent applies to any future changes in the mobile phone number you provide.

5.3 Message Frequency
Message frequency varies and depends on the nature and urgency of safety events, travel advisories, and emergency situations relevant to your location or travel plans. You may receive multiple messages during active emergency situations. Under normal circumstances, message frequency is typically low and event-driven rather than scheduled.

5.4 Message and Data Rates
Standard message and data rates may apply to any SMS/text messages sent or received. Please consult your mobile carrier's pricing plan for details. Birdstone is not responsible for any charges assessed by your wireless carrier.

5.5 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. Upon receiving your opt-out request, we will send you a one-time confirmation message and will cease all further SMS communications to your number. You may also contact us at the details provided in Section 15 to request opt-out.

5.6 Help and Support
For assistance with SMS messaging, contact us at office@birdstone.co.in Our support team will respond to your query within one business day.

5.7 Phone Number Privacy
Your mobile phone number will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected are used solely for the purpose of delivering safety notifications, emergency alerts, and related service communications. For further details on how we handle your personal data, please refer to our Privacy Policy.

5.8 Supported Carriers
Our SMS service is designed to work with major mobile carriers. However, Birdstone does not guarantee message delivery on all carrier networks. Carriers are not liable for delayed or undelivered messages.

6. Intellectual Property
All content, features, functionality, software, designs, text, graphics, logos, icons, images, audio clips, data compilations, and trademarks available through our Services are the property of Birdstone or its licensors and are protected by Indian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for their intended purpose, subject to these Terms.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, information, software, products, or services obtained from or through the Services without our prior written consent.

7. Confidentiality
In the course of using our Services, you may receive or have access to confidential information, including but not limited to risk assessments, intelligence reports, advisory content, and proprietary methodologies. You agree to maintain the confidentiality of such information and not disclose it to any third party without our prior written consent, except as required by law.

8. Data Protection and Privacy
Your use of our Services is also governed by our Privacy Policy, which is available at https://birdstone.co.in/privacy-policy/. The Privacy Policy explains how we collect, use, store, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

9. Third-Party Services
Our Services may integrate with or contain links to third-party platforms, applications, or services, including but not limited to Microsoft Teams, WhatsApp, and SMS carriers. These third-party services are governed by their own terms and conditions and privacy policies. Birdstone is not responsible for the content, functionality, accuracy, or practices of any third-party services. Your use of such services is at your own risk.

10. Service Availability and Modifications
We strive to ensure that our Services are available at all times. However, we do not guarantee uninterrupted, timely, or error-free access to any part of the Services. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Given the nature of emergency and safety communications, while we use commercially reasonable efforts to deliver notifications promptly, we cannot guarantee delivery times, and delays may occur due to network conditions, carrier limitations, or other factors beyond our control.

11. Disclaimer of Warranties
The services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, birdstone disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of information.

12. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall birdstone, its directors, officers, employees, agents, subsidiaries, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the services.

13. Indemnification
You agree to indemnify, defend, and hold harmless Birdstone, its officers, directors, employees, agents, subsidiaries, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India. Before initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of not less than thirty (30) days.

15. Changes to These Terms
We reserve the right to update or modify these Terms at any time.